Bissell Recalls 150,000 Vacuum Units Sold in U.S. and Canada Over Fire Hazard




Bissell, a privately owned floor care product company, is issuing a recall for approximately 150,000 vacuum units sold in the United States and Canada. This recall is due to a fire hazard associated with certain cordless Bissell Multi Reach Hand and Floor Vacuum Cleaners models. The U.S. Consumer Product Safety Commission (CPSC) has reported that 142,000 units were recalled in the U.S., while approximately 14,600 were sold in Canada.

In order to ensure consumer safety, Bissell is urging customers to immediately stop using the recalled vacuums. The company advises contacting them for instructions on how to deplete the charge on the battery and receive a free replacement vacuum. Furthermore, the CPSC advises that the recalled lithium-ion batteries should be disposed of in accordance with local and state laws, and should not be thrown in the trash.

Bissell has made it clear that consumer safety is their top priority, and this voluntary recall has been issued in cooperation with the CPSC. The affected vacuums were sold at various brick-and-mortar stores including Lowe’s, Macy’s, Kohl’s, Target, Walmart, and Best Buy, as well as online platforms such as bissell.com, amazon.com, and hsn.com. The units were available for purchase from August 2016 through December 2022, with prices ranging from $110 to $270.

It is important to note that these vacuums were manufactured in China. Bissell has provided specific instructions for owners of cordless vacuum models with the “Multi Reach” label. They are advised to immediately stop using the vacuum and check the model number to determine if their unit has been recalled. The affected models include 1985, 19851 (also known as Multi Auto), 19859, 1985T, 1985C, 2151, 21512, 21513, 21517, 21518, 21519, 2151A, 2151C, 2151T, 2151W, and 2151V.

To determine if their vacuum is included in the recall, consumers are instructed to search for the model number by removing the dirt tank. The number will be listed on a large black bar on the product information sticker. Bissell recommends taking a photo of the product information sticker for reference if the unit is subject to the recall.

For owners of the recalled models, Bissell advises depleting the battery by removing the attachments from the hand vacuum portion and turning on the machine until it stops on its own. After approximately 20 minutes, the machine will stop when the battery is fully depleted, and owners can remove the battery by pressing on the side buttons and pulling it out.

It is crucial to responsibly dispose of the recalled lithium batteries in accordance with local and state laws. Bissell emphasizes that these batteries should not be thrown in the trash or placed in battery recycling boxes found at home improvement stores. Damaged or crushed lithium-ion batteries can cause fires and explosions, making them hazardous when improperly discarded.

Overall, Bissell’s proactive approach to consumer safety is commendable, and their swift response to this issue ensures that customers can continue to rely on their products without any potential fire hazards.